Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product. One of the questions we get asked frequently is: what makes a great onboarding training programme. Here’s the answer.
Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic growth and cloud reliability? Are you ready to take on the challenge of creating the perfect user guide for your product? Then this article is for you.
Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention and engagement to make it a success. Here are some practical tips on how to do it.
A great video training course starts with great planning. If you manage to get the first steps of creating a course right, you are sure to have a better result. In this article, you will find the best practices and tips to create the best possible structure for your course, and a course structure template to make it easier for you.
One of the most common misconceptions about video training is that it is too expensive to produce videos with professional quality. In this article, you can see an example of a set of equipment for under 1.500€, that you can easily assemble and disassemble as needed in a quiet room, to record high quality training videos.
If you are yet to be convinced that training your leads, customers, partners, associates and internal staff is a worthwhile investment, here are eight quantifiable ways that training will directly impact your business metrics and will help you build a bullet-proof case for implementing an academy.
A good user experience (UX) in your training platform is crucial to a better learning experience, engagement and overall success of your training programme.
The time to make plans for next fiscal year(s) is a busy time for companies: in addition to the wrap-up reporting that takes place, you also need to create or adjust your overall strategy. This makes it the perfect time to build a case to add training as part of your strategy – especially for marketing, sales and customer success.
Did you know that there are proven ways to make your training more effective and engaging? And did you know that these techniques are all-encompassing when it comes to your audience, meaning that they are applicable to customers, partners and employees alike?
You can create a great role-play video with real actors or animated characters, but no role-play video can work the way you intend it to without a fair amount of planning, some brainstorming and an effective script.