As the last quarter of the year approaches, one of the most common (and important) questions in any business is: “What should we take into consideration as we define our strategic plans for next year?”
Have you realized that your customer training academy is a valuable source of customer feedback? This article will delve into this topic and help you understand the usefulness of your learning academy in gathering customer insights.
Marketing, Sales and Customer Success are the 3 stages of the same process working to attain a shared goal – getting and retaining happy customers. However, in many companies the customer facing teams still work in silos instead of working together. There are many benefits to team up and here are some ideas on how to do it.
Screencasts are one of the most popular and interesting ways of showing people how to use software and digital applications. They are also quite handy when we want to show how to follow a procedure that involves different stages.
Does your organisation already provide sales training? Excellent! Could you make it better? Probably… We have put together a list of tips that will help you evaluate and adjust your sales academy. Our goal? Help you improve the effectiveness of your sales training.
Educating leads and customers is very important: from communicating with a large number of potential customers, to retaining your existing customer base. High-quality content builds trust and credibility, making it easier to be found online, generating more leads and keeping your customers engaged and happy. But you need to make sure you are there when your customers and potential customers are looking for education in a subject related to your business.
The recording day can be very stressful for the presenters, especially if they are shy, have little or no experience, or are working with you for the first time. This guide will help them feel more comfortable and know what to do and what to expect on the day before, and day of the recording.
Growth is a beautiful thing, isn’t it? It means there are many things you are doing well. However, it also means your team and you will need to deal with the challenges it brings. But, don’t worry! If your company was able to generate growth, now it will be able to overcome its challenges. And here are some tips to help you.
If we were to choose one single takeaway for you to remember from this article, it would be the following: Design can make or break an online learning experience. Unfortunately, visual design is often an afterthought in online courses, which results in ineffective learning experiences and poorly used training budget.
Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already leveraging customer education’s benefits for customer success.