One of the steps of a great training programme is to prioritize the course production pipeline in an effective and efficient way. This template will help do that.
Some products (especially SaaS) can go through several product updates in short periods of time. This can make it difficult for you to help your customers keep up with the updates and, if this is not handled correctly, can have a deep negative impact in your customer’s product usage and satisfaction.
It is highly unlikely that you will have all the budget and resources you need to create at once every course in your training roadmap at once. This is why knowing how to prioritize your course production pipeline is so important.
Telework — another designation for working remotely — is becoming increasingly popular. For employees, remote work is a highly attractive model: it allows them to own their work-life balance regardless of family circumstances, it avoids draining commute times and it also offers a much-desired flexibility when it comes to being able to independently manage their workload and time.
Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across multiple channels in order to ensure that every customer request — regardless of channel and personal journey — is fulfilled. This means juggling many activities, different people, diverse time zones… let alone the onboarding, ongoing training and reporting for all agents at all locations. This is a very demanding job, no doubt. But there is one thing that can help you ease this load and overcome some of the challenge of contact centre management: online video training.
Over the last few years, the use of video in content marketing has been consistently on the rise. A video academy is an excellent way to harness the power of relevant content through video while collecting valuable data: three of the best tactics rolled into one enticing learning platform.
In addition to product knowledge, which is absolutely fundamental for your sales reps, different sales skills training is a key factor in boosting sales performance as well as employee confidence and motivation. But which sales skills should be part of your Sales Training Academy?
In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company.
Regardless of the innumerable benefits a sales academy can bring to your company — and there sure are plenty —, if you fail to prove the impact such an academy will have on the business, it may be difficult to get the necessary buy-in to establish it in the first place.
Creating and fostering a learning culture is quite different to simply having your Learning and Development team deliver a set of training courses. It means creating an environment where knowledge and best practices are shared between employees and teams as a constant practice. Fostering a learning culture is acknowledging that there is a growth mind-set at the core of your company's values.