Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already leveraging customer education’s benefits for customer success.
Some products (especially SaaS) can go through several product updates in short periods of time. This can make it difficult for you to help your customers keep up with the updates and, if this is not handled correctly, can have a deep negative impact in your customer’s product usage and satisfaction.
Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across multiple channels in order to ensure that every customer request — regardless of channel and personal journey — is fulfilled. This means juggling many activities, different people, diverse time zones… let alone the onboarding, ongoing training and reporting for all agents at all locations. This is a very demanding job, no doubt. But there is one thing that can help you ease this load and overcome some of the challenge of contact centre management: online video training.
In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company.
Regardless of title and function, we bet that everyone would like to be more productive. Productivity and effectiveness are increasingly important, especially at the pace that your list of responsibilities and to-dos grows, as it can quickly become overwhelming. These tips are for everyone looking for a more agile way of getting things done.
User guides, like instruction booklets, have a bad reputation. Way too often, the first thing that comes to mind when we think of user manuals is text-heavy content that is difficult to understand, incredibly technical and hardly ever focused on the actual problem we need to solve at any given moment. Moreover, the much-needed manual is never at hand when we need it the most!
Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education approach from a more complex one? This article aims to clarify our opinion on this matter.
Getting your team excited about corporate training isn’t always easy. This article will show you a few simple steps you can take to ensure the necessary by-in to your learning opportunities without issuing an ultimatum.
In this guide, you will learn how to build a solid communication plan to launch (or re-launch) your academy successfully, and keep your audience engaged and coming back for more. Even if you are not a marketing guru.
There are different stages of connection, trust, and mutual knowledge in any relationship, whether it is romantic or in business. And depending on how you carry the relationship it can lead to getting down on one knee and get a yes, or… churn. So, how can you make your customers fall in love with your brand?